Shipping policy
Shipping Locations
We currently ship to addresses within the United States where hemp-derived THCa products are legal. We reserve the right to refuse shipment to any location where such products are prohibited by state or local law. It is the customer's responsibility to ensure that THCa products are legal in their jurisdiction.
Restricted States
We do not ship to states where THCa products are restricted or prohibited. Please check your local laws before placing an order.
Processing Time
Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day. You will receive a tracking number via email once your order ships.
Shipping Methods & Rates
- Standard Shipping: 3-5 business days - $10.00
- Free Shipping: Orders over $75
- USPS Priority Mail: Available at checkout
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by weather, carrier issues, or other circumstances beyond our control.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package through USPS or the carrier's website. For tracking assistance, contact us at admin@iamhemp.co or 8144751110.
Delivery & Signature
Most orders do not require a signature upon delivery. The carrier will leave packages at your doorstep unless signature is required. By placing an order, you authorize the carrier to leave the package without a signature. We are not responsible for packages stolen after successful delivery.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue. Claims for lost packages must be filed within 7 days of the last tracking update.
Address Accuracy
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 1 hour of order placement.
Discreet Packaging
All orders are shipped in discreet, unmarked packaging with no indication of contents. Your privacy is important to us.
International Shipping
We do not currently offer international shipping.
Contact Us
For shipping questions or concerns:
Email: admin@iamhemp.co
Phone: 814-475-1110
Hours: M-F 9am-5pm